This is 100% correct in the IT world. I have a split IT dept due to mergers (its a whole thing, people are fighting to not give up knowlage on systems so their position looks useful to mgmt… its fucked) and the other side of the fence are the most useless window-lickers ever because their tier 1 just closes things almost at random to bump their numbers up.
“When a measure becomes a target, it ceases to be a good measure.”
- Goodhart’s law
This is 100% correct in the IT world. I have a split IT dept due to mergers (its a whole thing, people are fighting to not give up knowlage on systems so their position looks useful to mgmt… its fucked) and the other side of the fence are the most useless window-lickers ever because their tier 1 just closes things almost at random to bump their numbers up.